Temple Knight PLC (“we” or “us”) is committed to protecting your privacy. This policy for (“our”) website https://www.temple-knight.co.uk sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. By submitting personal data to us, you agree to us using your data as follows below in this policy.
For the purpose of the Data Protection Act 1998 and the EU General Data Protection Regulation GDPR, the Data Protection Officer is Wendy Clarke at Temple Knight PLC, Marlbridge House, Enterprise Way, Edenbridge, Kent TN8 6HF.
Information we may collect from you:
● Information that you provide by filling in forms on our website. This includes information entered on the contact form and enquiry form on the contact us page.
● If you contact us, we may keep a record of that correspondence to be able to follow up with any enquiries.
● Details of your visits to our site, including but not limited to traffic data, location data, weblogs and other communication data.
We use information held about you in the following ways:
● To send out marketing newsletters, if you have opted in to receive email communications from us.
● To provide you with information about our products and services that you request from us, which we think is of interest.
● To notify you about changes to our service or policies.
We do not sell or provide 3rd parties with any personal data for the purposes of marketing products and services.
You have the right to ask us not to process your personal data for marketing purposes. We usually inform you before collecting any data if we intend to use your data to send you information about our products and services that might be of interest.
After opting in, you can opt out of receiving these communications by using the unsubscribe link in a received email communication, or by contacting us at firstname.lastname@example.org.
We do not retain personal data for longer than is necessary. It is your responsibility if you provide any personal data to ensure that it is accurate and inform us of any changes to data.
You may request a copy of personal information held about you by us. Please contact email@example.com. There may be a small admin fee to process a request.
Our website stores a number of different cookies on the computer or device that you use to access our website. Cookies are small text files used by browsers to store small bits of information about a device or computer. The information helps us to provide a better website experience for you. Types of cookies include the following:
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies and how to manage them for your web browser, visit https://ico.org.uk/for-the-public/online/cookies/
Contact and communication
It is at your discretion if you contact us via our website, email or phone and any personal details are provided at your own risk.
Our website forms process the information via email submission, sending the information to a Temple Knight email address. It also saves the form data to the website software WordPress.
We use the information submitted via our website to provide you with further information about the products and services we offer, or to assist you in answering any queries you have submitted. This includes using details to subscribe you to email newsletters if you have opted in to receive communications from us.
If you contact us via email, we will use the information to provide you with further information as required. Emails are managed via Microsoft Office 365.
The information in email communications and attachments may be confidential. It is intended only for the person(s) to which it is addressed, and may not be reviewed, shared or used by any other person(s). If you have received an email in error, please return it to the sender, notify them of the error and destroy any copies of the message. Any views expressed in email communications are those of the individual sender, except where the sender specifically states otherwise. Although reasonable precautions have been taken to ensure that no viruses are present, all liability is excluded for any loss or damage arising from the use of an email or attachments.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software.
We use a 3rd party provider, MailChimp, to broadcast marketing email communications. The email communications may contain tracking within the email to monitor activity. This may include, but not limited to, opening of emails, the clicking of links within the email content and times of activity. This information is used to improve future email communications.
We use a 3rd party provider, tawk.to to supply and support our LiveChat service, which we use to handle customer enquiries in real time.
If you use the LiveChat service, we will collect the contents of your LiveChat session. This information will not be shared with any other organisations.
The social media we take part in, is custom to the terms and conditions and privacy policies held by each social media platform.
You are advised to use social media platforms wisely and communicate/engage on them with caution in regards to your privacy and personal details. We will never ask for personal information through social media platforms and advise anyone wishing to discuss sensitive details to contact us via email or phone.
Our website may use social sharing buttons which help to share web content directly to social media platforms. You are advised before using social sharing buttons that you do so at your own discretion, and note that the social media platform may track and save your request to share a web page through your social media account.
We may share web links to relevant website pages on our social media accounts. By default, some social media platforms shorten long URLs. Users are advised to take caution and good judgement before clicking on shortened URLs.